Antiques and decorative items are individual pieces and vary in patina, colour, shape and condition. I provide detailed photographs, descriptions and condition notes to show each item as accurately as possible.
Items can be purchased directly using the Add to Basket facility. For some items, UK mainland delivery is included at no extra charge, as stated on the product page.
For larger, fragile or less straightforward items, delivery and collection are arranged individually. Please use the Enquire About This Item button on the product page if you would like a delivery quote, to arrange collection from West Sussex, to view an item or to ask any questions about a piece.
Delivery charges, if applicable, are then confirmed in advance in writing. If an item is purchased before delivery has been arranged, I will contact you shortly after purchase with the best delivery options for you to choose from. The agreed delivery charge will be invoiced separately.
Alternatively, please email me at hello@mistantiques.co.uk or call +44 (0) 797 722 1805 and I will be happy to assist.
Payment can be made securely online through Stripe or PayPal.
I also accept payment by bank transfer (BACS) within the UK and by international bank transfer using IBAN/SWIFT where appropriate. Bank details will be provided securely on request or with the relevant invoice.
For any alternative payment arrangements, please contact me before purchase.
Payments made through Stripe or PayPal are processed securely by the chosen payment provider. Card details are not held by Mist Antiques & Decorative Interiors.
Items are always carefully and securely packed. They are then sent with appropriate tracking and cover for the value of the item, using a suitable service agreed in advance.
These can usually be arranged through FedEx, UPS or Parcelforce.
I use reputable international shippers and can discuss the most suitable options with you before purchase. I am happy to work with trade enquiries who are organising their own container shipments.
The purchaser is responsible for any local import duties, customs charges, tariffs or taxes due in the destination country.
Wherever possible I will help with anticipating such costs by accurately completing customs documentation and notifying the purchaser of any likely fees advised by the courier or parcel booking system used. However, final charges are assessed by the destination country and/or courier and are outside my control.
Delays due to customs control are also outside my control, although I will liaise with transporters, provide tracking details and any relevant shipping information available and do everything I can to help minimise delays.
If you wish to return an item, please contact me within 14 days of receiving the item. The item must then be returned without undue delay and within 14 days of notifying me that you wish to cancel.
Items should be returned in the same condition in which they were received, using the original packaging where possible, and must be fully tracked and insured for the return journey.
The cost of returning an item is the responsibility of the customer, unless the item is faulty or not as described.
If an item is returned with damage or alterations caused after delivery, I reserve the right to reduce the refund to reflect any resulting loss in value. Refunds are made to the original purchaser using the original payment method within 14 days of receipt of the returned item.
Howick Farm
The Haven
Billingshurst
West Sussex
RH14 9BQ
Email: hello@mistantiques.co.uk
Telephone: +44 (0) 797 722 1805